Leidos Site Manager in EL PASO, Texas
Leidos’s Military & Veterans Health Solutions Group currently has an opening for a Site Manager at William Beaumont Army Medical Center (WBAMC) Ft. Bliss, TX.
Oversees daily operations of AHLTA/CHCS and DII systems at the customer site to ensure system availability. This position is responsible for controlling the process of ensuring accurate and timely technology support and problem resolution to internal and external customers. Is responsible for resolving complex and everyday service requests relating to PC, server, and network hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of server and desktop hardware and software. Supervises and coordinates the activities of workers who provide problem solving support.
Manages overall installation and maintenance of hardware and software; monitors overall system performance. Troubleshoots main frame hardware and application software. Loads new software releases and software maintenance updates at the customer site as required. Logs trouble calls with the Support Center to include follow-up until problem resolution. Maintains a site log of trouble calls and accumulates data for effective problem resolution statistics. Performs system security checks on a routine basis; Performs system analysis, integration and support of new interfaces/products. Communicates with external Leidos and customer resources for planned site activities and implementation actions. Manages the tasks, priorities, and objectives of the incumbent staff within the hospitals and remote clinics. Interviews/evaluates a select pool of personnel for technical support positions when required. SCOPE:
Assists the chief of information services and communicates with external Leidos and customer resources for planned site activities and implementation actions. May supervise operations staff and site user support/Help Desk. Communicates with external, LEIDOS and customer resources for planned site activities and implementation actions. Supervises operations staff and site user support/help desk. Manages site deliverables, ensuring quality and timeliness of services. Coordinates system availability and preventive maintenance of systems, including peripherals.
Tracks and reports license compliance to ensure 100% compliance at all times. Works on diverse tasks and ensures project budget, schedules, and performance requirements are met. Contributes to the development of the organization's goals and objectives. Frequently interacts with customers and functional peer groups. Plans, directs, and coordinates the internal information technology support team / help desk. Performs extensive customer communication. Oversees servicing of a range of equipment from end user workstations to servers to networks. Plans, directs and coordinates daily activities of a department/group/team.
Manages the overall installation and maintenance of hardware and software; Monitors overall system performance.
Types of Tasks to Perform (non inclusive):
Site Administration Tasks to include CHCS/AHLTA, DII System administration, scheduled backups
Provide Information Assurance Vulnerability Alert (IAVA) support
Support System Upgrades (Hardware / Software / Firmware)
Manage Site Level System Availability
Assist System Engineering with monitoring System Performance and Management of identified bottlenecks
Assist Software Engineering / Tier 3 with resolution of data integrity issues.
Install DHIMS- approved software (change packages, special software, quick fixes, security patches)
Maintain MHS-approved interfaces between DHIMS IT Systems in coordination with primary vendor
Provide onsite support for testing, evaluation and implementation of new DHIMS- approved IT systems and system enhancements
Provide Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates)
Plan, coordinate, and participate in major system events
Perform technical escalation
Support special projects
Other duties as assigned
BS degree and 2-4 years of prior relevant experience.
REQUIRED: Meet the DOD 8570 certification requirement by obtaining and verifying your Security + certification prior to your start date.
US Citizenship required, must be able to obtain and maintain an ADPII government security clearance.
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.